Cayuse Holdings
  • 13-Jan-2020 to 13-Mar-2020 (HST)
  • Business Unit Central
  • Pendleton, OR, USA
  • Full Time

Cayuse Holdings provides Application Development, Business Process Outsourcing (BPO), Data Services Professional Services and government services in both office and virtual environments with a highly-skilled U.S. workforce.

Duties:

Provide phone, email, web, and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.

Requirements: 

  • Minimum of 1 year of service/help desk or customer service support:
  • Bachelor's Degree in Engineering, Computer Science or related field preferred
  • ITIL Foundations certification preferred
  • Ability to obtain and maintain a Government Clearance level of Secret.
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation, MS Office Suite, use of help desk/trouble ticketing software
  • Experience fielding user communication, creating and documenting tickets, troubleshooting, and escalation
  • Excellent verbal communication skills

As an equal opportunity employer, Cayuse Holdings is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Operations Department at (541) 278-8200 for assistance.

 

Cayuse Holdings
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