Cayuse Holdings
  • 07-Nov-2022 to Until Filled (HST)
  • Cayuse Federal Services
  • Pendleton, OR, USA
  • Full Time

Cayuse Federal Services (CFS) provides innovative and flexible solutions to federal government clients, emphasizing cost-effective excellence. CFS' capabilities, market-relevant service offerings, past performance credentials, and diverse status allow government clients to engage quickly and confidently with CFS. Core service areas for CFS include Environmental Services Investigation and Remediation, Munitions Response/Unexploded Ordnance (UXO), Operations Support Services Bases, Ranges, Airfields, and Logistics/Warehouse Management.

POSITION SUMMARY

The UERP Supervisor manages and serves as an initial point of contact for understanding and addressing questions and concerns from other agents as they occur, the goal to provide the most effective support to the customers. All duties and responsibilities performed in accordance with the Mission, Vision and Core Values of Cayuse.

  • Strong leadership, organizational, interpersonal and time management skills
  • Demonstrated outstanding writing skills, verbal communications skills
  • Proactive, resourceful and flexible
  • Positive attitude; tolerance to deal effectively with difficult and stressful situations
  • Excellent customer focus and service
  • Consistently provides high level/quality support
  • Excellent follow-up and follow-through skills required
  • Possess a solid baseline of knowledge about the tools and processes agents use (Apply critical thinking to a situation before prescribing the solution, good problem-solving skills)
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) applications
  • Highly motivated and is at ease with handling or managing multiple tasks at any one time
  • Ability to forge new relationships, individual and teaming in nature
  • Self-starter, ability to independently, yet as part of a team.
RESPONSIBILITIES
  • Respsible for supervising an assigned team of direct reports providing services to UERP clients
  • Acts as a liaison with key client contacts providing scheduled reports and ad hoc information as required by the clients and terms of the service level agreements
  • Oversees the processing of all requested services to meet client and business needs
  • Obtains necessary access for new hires on all projects
  • Serves as an initial point of contact for questions and concerns from agents and effectively responds to those situations that pertain to:
    • Technical issues (apply fixes, collecting documentation/screenshots, submit trouble tickets, etc.)
    • Tools and processes (provide coaching on tools, processes, and skills)
    • Workload/leveraging assistance (assist in leveraging internal Cayuse resources, collaborates with Cayuse SMEs, etc.)
    • Time reporting tasks:
      • Gathers and validates time sheets for team members and POCs (Costpoint & PWA)
      • Signs and submits time sheets to Finance
    • Provides planned time off (PTO)
    • Assists with training and educational opportunities associated with new hires, new processes/tools, etc.Acts as a mentor for new hires & current hires
    • Provides one-on-one coaching for all agents as needed.
    • Maintains high ticketing resolution rate for all Tier levels
  • Provides training and coaching to agents to develop their skills so they are able to meet and maintain service level agreements
  • Other duties as assigned.
MINIMUM QUALIFICATIONS
  • Currently possess or ability to obtain a Secret Clearance
  • Must be able to pass a background check and additional background checks as required by projects and/or clients at any time during employment.
PREFERRED QUALIFICATIONS
  • Post-secondary education
  • 3-5 years of work experience in a related industry
  • Previous supervisory experience in a similar environment strongly preferred
WORKING CONDITIONS
  • Onsite office environment
  • Must be physically and mentally able to perform duties for extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.
  • Will need to be available to work 24/7 as needed to serve the client
  • May need to cover a shift for an employee when no one else is available
  • May be asked to travel for business or professional development purposes.
  • Reliable transportation to get to and from work



Cayuse and our family of companies are 100% Indian Small Business Economic Enterprises (ISBEE) wholly owned by the Confederated Tribes of the Umatilla Indian Reservation (CTUIR). Specifically, within our Government Operations, we offer diverse business lines and workforce while providing solutions for federal, state, and local clients throughout the world. Cayuse's comprehensive program management, mission support, and technology solutions are ideally positioned to help our clients advance their goals.


Cayuse Holdings
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